CK8 FAQ — All your questions answered, right here

No. Under CK8's policy, each individual may hold only one account. Attempting to open multiple accounts using the same mobile number or identity may result in all accounts being suspended and any funds held being forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address. You'll receive an OTP within seconds. Verify with the OTP to set a new password. The entire process takes under 2 minutes.

KYC verification is required for large withdrawals. Simply upload a clear photo of your national ID or passport along with a selfie to complete verification. Accounts are typically verified within 24 hours.

CK8 supports the most popular payment methods available in Bangladesh:

• Mobile Banking — The Fastest & Most Popular
• Nagad — Instant Processing
• Rocket (DBBL) — A Reliable Alternative
• Bank Transfer — For Large Amounts
• Cryptocurrency — USDT and BTC supported

Minimum deposit is BDT 200. Minimum withdrawal amount is BDT 500. Maximum limits may vary depending on your payment method and account level. VIP members enjoy higher limits.

Withdrawals via Mobile Banking and Nagad are typically processed within 3 to 15 minutes. Bank transfers may take 1–3 business days. First-time withdrawals or new accounts may take slightly longer due to additional verification requirements.

CK8 does not charge any fees on deposits. However, Mobile Banking or Nagad may apply their own transfer fees in accordance with their respective policies. Withdrawals are also generally processed without any charges from CK8.

New members receive an attractive welcome bonus on their first deposit after registration. Bonus amounts and terms may change from time to time. Visit the Promotions page for the latest offers. A promo code may be required at the time of deposit to claim the bonus.

No, bonus funds cannot be withdrawn directly. Each bonus has a wagering requirement — meaning the bonus converts to real money only after a specified amount has been wagered. The full terms are clearly stated on each individual bonus offer.

CK8's daily cashback offer returns a fixed percentage of your net losses each day. For example, if you lose BDT 1000 on a given day and the cashback rate is 5%, you'll receive BDT 50 back. This amount is automatically credited to your wallet the following day.

CK8 offers over 5,000 games. The main categories are:

• Sports Betting — cricket, football, tennis, and leagues from around the world
• Live Casino — Baccarat, Roulette & Blackjack with Real Dealers
• Fish Game — Popular Shooting Fish Games
• Slots — Thousands of themed slot machines
• Lottery & Card Games

Yes, the entire CK8 platform is mobile-optimized. You can place live bets from any Android or iOS smartphone using Chrome, Firefox, or Safari. Live score tracking and in-play betting all work seamlessly on mobile.

All games on CK8 use certified RNG (Random Number Generator) technology, which is regularly audited by independent third-party organizations. Live Casino games are streamed in real time, making any manipulation of results impossible.

Yes. CK8 uses SSL 256-bit encryption to keep all your personal information and financial transactions secure. Your data is never sold or shared with third parties. Read our privacy policy for full details.

Log in to your account and go to the "Settings" menu. Under the "Security" section, you'll find the "Two-Factor Authentication" option. Choose either Google Authenticator or SMS-based OTP. With 2FA enabled, an additional verification step will be required each time you log in, keeping your account more secure.

If you suspect your account has been compromised, contact our support team via live chat immediately. Your account will be temporarily locked, and the recovery process will begin once your identity is verified. Also change your password promptly and enable 2FA.

There are three ways to reach CK8 support:

• Live Chat — Active 24/7, the fastest way to get your issue resolved
• Email — Write to us at [email protected]; replies are typically sent within 1–4 hours
• Telegram — Message us on the official channel

Yes, CK8 has Bengali-speaking support agents. You can ask questions entirely in Bengali and receive responses in Bengali. Response times are even faster during peak hours in Bangladesh Standard Time.

Common issues are resolved via live chat within 15 to 30 minutes. Complex account or payment-related issues may take 24 to 48 hours. Once you submit a complaint, you'll receive a ticket number to track its progress.